How to Request a Refund?

If the purchase you made didn't live up to your expectations and you find yourself in the position of needing to request a refund, this article will present the steps that you have to take to accomplish this:

1

If you need a refund, contact us at friends@optimole.com.

2

Describe the problem that you encountered or the reason for the refund.

3

You will receive an email with a confirmation of the refund.

Here are some things to take into consideration regarding the refunds:

• 🗓 refunds are available on the first 7 days of purchase
• ⛔️ refunds on renewals are not allowed - we cannot issue a refund for a renewal charge in Optimole because this service also incurs costs on our end for each API key generated
• 🔍 some of the refunds will not apply to the Expert setup services unless explicitly agreed upon and confirmed by Optimole
• 📬 if you are facing any technical issues or you have questions regarding our product, feel free to contact us
• 💳 it might take a few days for the money to be transferred to your account, but you will be notified once it's done