Troubleshooting the Cloud Library Connection
Your visit to this guide likely stems from issues with the Optimole Cloud Library.
Typically, such problems arise when your browser restricts third-party cookies, which are essential for the functioning of the Optimole Dashboard, the source from which the Cloud Library operates. This feature requires third-party cookies to authenticate your website with the Optimole Dashboard.
To resolve this, you must adjust your browser settings to permit third-party cookies for Optimole Dashboard. This will enable seamless access and functionality of the Cloud Library. Here's how you can do it in various browsers:
Google Chrome:
If you're accessing the Cloud Library and third-party cookies are blocked, Chrome will indicate this with a strikethrough eye icon in the address bar. To activate these cookies, simply click on this icon and switch on the toggle for allowing third-party cookies.
If that doesn't work, you can manually whitelist third-party cookies for dashboard.optimole.com:
- Open Chrome.
- In the top right, open the menu and select Settings.
- Go to Settings.
- Go to the Privacy and Security section and select the Third-party cookies item.
- Under the Allowed to use third-party cookies section, click Add.
- Add "dashboard.optimole.com" in the URL field.
- Click Add.
Firefox:
- Open Firefox.
- In the top right, open the menu and select Settings.
- Navigate to Privacy & Security.
- In the Cookies and Site Data section, select Manage Exceptions.
- Enter "dashboard.optimole.com" in the URL field.
- Click Allow, then Save Changes.
Safari:
Safari does not support specific exceptions for third-party cookies. It blocks these cookies automatically. To work around this, visit the dashboard.optimole.com directly in a new tab or window, then proceed to your desired content.