Troubleshooting the Cloud Library Connection

Your visit to this guide likely stems from issues with the Optimole Cloud Library.

Typically, such problems arise when your browser restricts third-party cookies, which are essential for the functioning of the Optimole Dashboard, the source from which the Cloud Library operates. This feature requires third-party cookies to authenticate your website with the Optimole Dashboard.

To resolve this, you must adjust your browser settings to permit third-party cookies for Optimole Dashboard. This will enable seamless access and functionality of the Cloud Library. Here's how you can do it in various browsers:

Google Chrome:

If you're accessing the Cloud Library and third-party cookies are blocked, Chrome will indicate this with a strikethrough eye icon in the address bar. To activate these cookies, simply click on this icon and switch on the toggle for allowing third-party cookies.

If that doesn't work, you can manually whitelist third-party cookies for

  1. Open Chrome.
  2. In the top right, open the menu and select Settings.
  3. Go to Settings.
  4. Go to the Privacy and Security section and select the Third-party cookies item.
  5. Under the Allowed to use third-party cookies section, click Add.
  6. Add "" in the URL field.
  7. Click Add.


  1. Open Firefox.
  2. In the top right, open the menu and select Settings.
  3. Navigate to Privacy & Security.
  4. In the Cookies and Site Data section, select Manage Exceptions.
  5. Enter "" in the URL field.
  6. Click Allow, then Save Changes.


Safari does not support specific exceptions for third-party cookies. It blocks these cookies automatically. To work around this, visit the directly in a new tab or window, then proceed to your desired content.

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