Support Policy - Optimole

Here is the support policy of Optimole, which you can refer to understand what is covered in the support policy.

We are committed to providing high-quality support to all our users, regardless of whether they are using our free or premium version. We believe in the value of our product and aim to ensure a positive experience for everyone.

While we strive to help everyone quickly, we do need to prioritize our responses:

• Enterprise Plan users receive top priority
• Business Plan users are next in line
• Starter Plan users follow
• Free users are assisted after the above groups

This system helps us balance our resources fairly, ensuring our paying customers receive support that matches their level of investment in Optimole.

Feedback and Bug Reports We welcome bug reports and feature requests from all users, regardless of their plan. Your feedback is invaluable in helping us improve Optimole and shape its future development.

WordPress Version Compatibility To ensure the best possible experience and maintain the security and functionality of our plugin, we only provide support for the latest version of WordPress. If you encounter an issue while using an older version, we kindly ask that you update to the latest WordPress release before seeking support.

Theme and Plugin Conflicts: While we strive to make Optimole compatible with a wide range of themes and plugins, conflicts may occasionally occur. In such cases, we will do our best to find a resolution. However, in some instances, due to the nature of the conflict, a complete resolution may not be possible. We will always provide guidance and workarounds where feasible.