Resolving Optimole Connection Issues
Introduction
Experiencing a connection issue with Optimole? Don't worry, it's a common problem that's often easy to fix. This guide will help you understand why Optimole needs access to your website and how you can resolve these connection issues.
What is Optimole?
Optimole is a service that optimizes and serves images on your website. It helps your website load faster by reducing the size of your images without losing quality.
Understanding the Error Message
If you see the message: "Optimole is having trouble reaching your website," it means Optimole can't access your website's images. This is often due to privacy settings, local hosting, or firewall protection.
Why Does Optimole Need Public Access?
Optimole works by accessing the images on your website, optimizing them, and then delivering these optimized versions to your visitors. For this process to work, Optimole needs to be able to reach your website publicly. If your website is private, local, or behind certain firewall settings, Optimole can't do its job effectively.
Steps to Resolve the Issue
1. Check Your Website's Accessibility
Ensure your website is live and publicly accessible. If you're working on a local server (like a computer at home), Optimole won't be able to access it. Your website needs to be hosted online.
2. Adjust Firewall Settings
If you have a firewall protecting your website:
- Look for settings related to 'User Agents.'
- Add an exception for the 'Optimole(1.0)' user agent.
- This will allow Optimole to bypass the firewall and access your images.
3. Website Privacy Settings
Check your website's privacy settings. If your website is set to 'private,' it will block external services like Optimole. Change the privacy setting to 'public.'
Still Having Trouble?
If you've followed these steps and still encounter issues, it could be a unique situation where we are happy to look into it, please contact us for further assistance.