How can I upgrade my plan?

First, check our pricing plans from this page and choose the most appropriate one.

Existing paid users: manage your current subscription first

This checkout flow is mainly for upgrading from Free to a paid plan.

⚠️ Warning: If you already have an active paid Optimole subscription, do not start a new checkout unless support confirms it is needed. A new FastSpring checkout can create a second active subscription instead of replacing your current one, which can lead to duplicate charges.

If you want to change, renew, or manage an existing paid plan, use Manage subscription first, or contact Optimole support before purchasing again.

Check your active FastSpring subscriptions

1. Log in to your Optimole account.

2. Click your profile picture in the top-right corner and open Billing.

3. Review the active subscription shown on the billing page.

4. Click Manage subscription to open the FastSpring portal.

5. In FastSpring, check the Subscriptions and Orders tabs to confirm:

• how many active subscriptions you have
• which plan is active
• which recent charges belong to each subscription

If you find an active subscription for the plan you want, manage that subscription instead of creating a new checkout.

Upgrade from Free to paid

1. Click on the Upgrade button.

2. A FastSpring checkout pop-up will appear. Fill in the payment details and complete the purchase.

💡 Tip: FastSpring automatically detects your region and displays prices in your local currency. If the currency or available plans look incorrect, use the country dropdown at the top-right of the checkout pop-up to select your country. The currency and plan options will update automatically.

📝 Note: Make sure when purchasing the plan to use the same email as your Optimole account.

📝 Note: If you are already a premium user and need help changing plans, contact us here before starting a new checkout.

Troubleshooting: Paid Plan Still Shows as Free

If you completed payment but your dashboard or plugin still shows the Free plan, the most common cause is an account mismatch.

Optimole subscriptions and API keys are tied to the Optimole account/email used during checkout. If you paid with one email address but you are logged into a different Optimole account, the account you are viewing can still show Free.

Check the Purchase Email vs Dashboard Email

1. Open your payment confirmation email (from FastSpring or PayPal) and note the purchase email address.
2. Log in to Optimole Dashboard.
3. Check the email address shown in your account settings.
4. Compare both emails.

If the emails are different, log out and sign back in with the email address used for purchase.

Connect Your Site to the Paid Account API Key

If your WordPress site is connected to a different account, update the plugin to use the API key from the paid account:

1. Log in to the paid account in Optimole Dashboard and copy its API key.
2. In your WordPress admin, go to Optimole > Settings.
3. Replace the existing API key with the API key from the paid account.
4. Save your changes and reconnect if prompted.

When to Contact Support

If the purchase email and dashboard email already match, wait a few minutes for billing processing and refresh the dashboard.

If the plan still shows Free, contact Optimole support and include:

• Your receipt or order ID
• The purchase email address
• The email address currently shown in your Optimole dashboard

If you were charged twice

If you accidentally created a second subscription and were charged twice, contact Optimole support for a billing review. Include:

• the purchase email address used in FastSpring
• both order IDs (if available)
• the charge dates and amounts
• which subscription should remain active

To reduce extra charges while the case is reviewed, open Manage subscription from the Optimole dashboard and cancel the duplicate subscription in the FastSpring portal. If you are not sure which subscription is the duplicate one, contact support before canceling. See:

• How can I cancel my plan
• How to Request a Refund?

Troubleshooting Checkout Currency

When you click Upgrade, FastSpring opens a checkout pop-up and automatically detects your location to display prices in your local currency. In some cases, the detected region may not match your preferred currency — for example, you may see prices in Euros instead of US Dollars.

To fix this:

1. Look for the country dropdown at the top-right corner of the FastSpring checkout pop-up.
2. Select your correct country from the dropdown.
3. The displayed currency and available plans will update to match the selected country.

📝 Note: If the checkout still does not show the expected currency or plans after changing the country, try opening the checkout in a different browser or clearing your browser cookies, then repeat the upgrade steps.