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Troubleshooting the Cloud Library Connection ​

Your visit to this guide likely stems from issues with the Optimole Cloud Library.

Typically, such problems arise when your browser restricts third-party cookies, which are essential for the functioning of the Optimole Dashboard, the source from which the Cloud Library operates. This feature requires third-party cookies to authenticate your website with the Optimole Dashboard.

To resolve this, you must adjust your browser settings to permit third-party cookies for Optimole Dashboard. This will enable seamless access and functionality of the Cloud Library. Here's how you can do it in various browsers:

In this article

Google Chrome: ​

If you're accessing the Cloud Library and third-party cookies are blocked, Chrome will indicate this with a strikethrough eye icon in the address bar. To activate these cookies, simply click on this icon and switch on the toggle for allowing third-party cookies.

If that doesn't work, you can manually whitelist third-party cookies for dashboard.optimole.com:

  1. Open Chrome.
  2. In the top right, open the menu and select Settings.
  3. Go to Settings.
  4. Go to the Privacy and Security section and select the Third-party cookies item.
  5. Under the Allowed to use third-party cookies section, click Add.
  6. Add "dashboard.optimole.com" in the URL field.
  7. Click Add.

Firefox: ​

  1. Open Firefox.
  2. In the top right, open the menu and select Settings.
  3. Navigate to Privacy & Security.
  4. In the Cookies and Site Data section, select Manage Exceptions.
  5. Enter "dashboard.optimole.com" in the URL field.
  6. Click Allow, then Save Changes.

Safari: ​

Safari does not support specific exceptions for third-party cookies. It blocks these cookies automatically. To work around this, visit the dashboard.optimole.com directly in a new tab or window, then proceed to your desired content.

Still Not Working? Check Browser Extensions and Local Security ​

If you have already allowed third-party cookies and the Cloud Library still does not load, a browser extension or local security tool may be blocking the connection to dashboard.optimole.com.

📝 Note: The Cloud Library connection is verified server-side and works correctly. If support staff or another device can access it without issues, the problem is almost certainly caused by a client-side tool such as a browser extension or local security software on your machine.

Identify and disable interfering extensions ​

Some browser extensions block requests to external domains, which prevents the Cloud Library from loading. Common examples include:

  • uBlock Origin
  • Privacy Badger
  • AdBlock / AdBlock Plus
  • Ghostery
  • DuckDuckGo Privacy Essentials
  • Any VPN extension or firewall-type add-on

To rule out extensions:

  1. Open your browser's extension or add-on manager.
  2. Temporarily disable all extensions.
  3. Reload the WordPress dashboard page containing the Cloud Library.
  4. If the Cloud Library loads, re-enable extensions one at a time to identify which one is causing the block.
  5. Once identified, add dashboard.optimole.com to that extension's allowlist or whitelist.

Test in a private/incognito window ​

Most browsers disable extensions by default in private or incognito mode, making it a quick way to isolate the issue:

  1. Open a private or incognito window in your browser.
    • Chrome: Press Ctrl+Shift+N (Windows/Linux) or Cmd+Shift+N (Mac).
    • Firefox: Press Ctrl+Shift+P (Windows/Linux) or Cmd+Shift+P (Mac).
    • Safari: Press Cmd+Shift+N (Mac).
  2. Navigate to your WordPress dashboard and open the Cloud Library.
  3. If it works in incognito mode, a browser extension is the cause.

Test on a different device or browser ​

If the issue persists even in incognito mode, try opening the Cloud Library on a different browser or device. If it works there, the issue is specific to your browser's configuration or local network/security settings.

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