Account Suspended Due to Exceeded Visit Limits

If your Optimole account has been suspended, it is likely because your website exceeded the monthly visit limit included in your plan. This article explains why suspensions happen, what to expect, and how to resolve the issue.

🔍 Free Plan Visit Limits

The Optimole free plan includes 2,000 monthly visits. A "visit" is counted as a unique daily user who accesses your website, regardless of how many pages they view or images they load. You can learn more about how visits are counted in How does Optimole count the number of visits?.

Common reasons your visit count may spike unexpectedly include:

• Bot traffic — Automated bots and crawlers visiting your site can consume your visit quota quickly.
• Security incidents — Brute-force attacks or vulnerability scans that generate a high volume of 404 or 403 errors are still counted as visits.
• Traffic surges — Sudden increases in legitimate traffic, such as from a viral post or marketing campaign, can push you over the limit.

📝 Note: Optimole counts visits based on IP address and user agent, which means it may track visits that other analytics tools like Google Analytics do not — including bots, crawlers, and users with JavaScript disabled.

⚠️ What Happens When Your Account Is Suspended

When your free plan's visit limit is exceeded:

1. Optimole notifies you by email that your account has exceeded its monthly visit quota.
2. You are given a short grace period to evaluate whether to upgrade.
3. If no action is taken, your account is automatically suspended by the system.
4. Your domain is locked to the suspended account and cannot be detached or transferred to a new free account.
5. Optimized images served through Optimole will stop loading on your website.

⚠️ Important: Account suspension is enforced automatically by the system. It cannot be manually reversed or overridden by the support team.

✅ How to Resolve a Suspended Account

The only way to restore a suspended free account is to upgrade to a paid plan. Manual unsuspension or domain detachment is not available for free accounts.

To upgrade and restore your account:

1. Go to the Optimole Dashboard.

2. Open the Settings tab.

3. Click the Upgrade button and choose a paid plan that fits your traffic needs.

4. Complete the payment details.

5. Once the upgrade is confirmed, your domain is unlocked and Optimole resumes serving optimized images on your website.

📝 Note: Make sure to use the same email address associated with your suspended Optimole account when purchasing the plan. You can review available plans on the Optimole pricing page.

⚠️ Important: Repeated or severe abuse of the free plan may result in permanent account restrictions.

🛡️ How to Prevent Future Suspensions

To avoid exceeding your visit limit and triggering another suspension:

• Monitor your visits regularly in the Optimole Dashboard under the analytics section.
• Block malicious bots using a security plugin or firewall to reduce unwanted traffic.
• Upgrade proactively if your site traffic is approaching the 2,000 visit limit.
• Enable the Optimole badge on your website to unlock 20,000 additional free visits. Learn more about this in the Optimole badge guide.

If you have questions about your visit count or need help investigating unexpected traffic, contact Optimole support.