What happens if I exceed plan limits?

Optimole handles quota overages differently depending on your plan type. This article explains what to expect on a free account versus a paid subscription, and what you can do if you approach or exceed your monthly visit quota.

Free plan

If you exceed the monthly visit limit on a free account, Optimole will notify you by email and give you a few days to decide whether to upgrade. If you do not upgrade, Optimole will return your original images and permanently deactivate your account's optimized image delivery.

📝 Note: If images on your site stop loading after exceeding the plan limit, you may have offloaded them to the Optimole cloud. In that case, you will need to roll them back to your server from the Optimole cloud.

Paid plan

If you exceed your monthly visit quota on a paid (premium) subscription, Optimole will notify you by email and will automatically upgrade your subscription to the next plan tier. This upgrade ensures your optimized images remain available without interruption.

📝 Note: Automatic quota upgrades for premium plans cannot be disabled. This is by design — it ensures your optimized images remain available without interruption when your site traffic exceeds your current plan limit. No opt-out option is available from account settings. See Visits based plan for more detail on how quota upgrades work.

How to check your current usage

If you receive a quota warning email, or want to verify your visit count before or after an upgrade:

1. Log in to the Optimole Dashboard.
2. Use the date range filter to review visits for the current billing period.
3. Compare the numeric visit total shown against your plan's quota.

The dashboard only shows data for the active billing period. If the billing cycle has already reset since the quota email was sent, the data from that prior period is no longer visible in the dashboard — request server or CDN access logs from your hosting provider to investigate the traffic that triggered the email. See How does Optimole count the number of visits? for more information on how visits are measured.

How to reduce future overages

If your site regularly approaches or exceeds your quota, consider the following:

• Review traffic sources — check your hosting access logs for bots, scrapers, or unusually high automated traffic that may inflate your Optimole visit count.
• Block unwanted bot traffic — use Cloudflare firewall rules, a WordPress security plugin, or server-level rules to block crawlers and bots that are not useful to your site.
• Upgrade to a higher plan — if your site consistently attracts more visits than your current plan allows, choose a plan that matches your expected monthly traffic on the Optimole pricing page.

When to contact support

Contact Optimole support if:

• You believe the visit count that triggered a warning or upgrade is incorrect.
• You have questions about a charge related to an automatic upgrade.
• You need help reviewing an exceptional account situation.

📝 Note: Support can review your account and usage data, but cannot guarantee exceptions to the automatic upgrade policy.