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Overdue Payments and Subscription Cancellation
Optimole subscriptions are billed automatically through FastSpring. If FastSpring cannot collect payment at renewal, your subscription may become overdue and eventually be cancelled. This article explains how to resolve an overdue payment and how to restore service if your subscription has already been cancelled.
In this article
Before renewal: keep a supported payment method available
To avoid service interruption at renewal time:
1. Log in to dashboard.optimole.com and navigate to Settings.
2. Click Manage subscription to open the FastSpring billing portal.
3. Select Account Details and Payment Methods and review the payment method on file.
4. Update the payment method before the renewal date if the current one is expired or unavailable.
⚠️ Important: Make sure a valid payment method is available in FastSpring before your renewal date. If FastSpring cannot collect payment at renewal, your subscription may be suspended or cancelled.
Next steps for overdue payments
If you receive an overdue payment notification from FastSpring for your Optimole subscription:
1. Log in to dashboard.optimole.com and navigate to Settings.
2. In the Billing section, confirm whether your current plan is active and check Invoices for a recent successful payment.
3. Click Manage subscription to open the FastSpring billing portal and verify whether the overdue notice matches your current active subscription.
⚠️ Important: If your current Optimole subscription is active and a recent payment was successful, do not pay the overdue invoice again. The reminder may be tied to an older or duplicate subscription record (including one linked to a previous billing email), while your current subscription remains valid.
4. If your current subscription is paid but overdue reminders continue, contact Optimole support at friends@optimole.com. Include your current account email, any previous purchase or billing email, and the reminder date or subject line so support can identify the outdated record and stop further payment attempts.
5. For help checking whether you have multiple Optimole subscriptions, see Why Was I Charged Twice for Optimole?.
6. If you confirm that your current active subscription is the one that is overdue, review your payment method under Account Details and Payment Methods and update it if needed.
7. Complete the outstanding payment to keep your subscription active.
⚠️ Important: If your current overdue payment is not resolved, your Optimole subscription may be suspended or permanently cancelled. Once cancelled, the subscription cannot be reactivated — you will need to purchase a new subscription.
If your subscription was cancelled
If your Optimole subscription has been cancelled — whether because FastSpring could not collect a renewal payment, after a refund, or for another reason — it cannot be reactivated, and the payment method on file can no longer be charged to restore it. To get Optimole working again:
1. Log in to dashboard.optimole.com and navigate to Settings to confirm your subscription status.
2. If the subscription is listed as cancelled or inactive, you will need to purchase a new Optimole subscription. Visit the Optimole pricing page and select a plan using a supported payment option.
3. After purchasing, if your new subscription does not automatically connect to the correct account or domain, contact Optimole support at friends@optimole.com for help linking it.
📝 Note: A cancelled subscription cannot be reactivated, and support cannot charge the payment method on file once the subscription has ended. Purchasing a new subscription is the only way to restore Optimole service.
If you need further assistance, contact Optimole support at friends@optimole.com.