How to Update Company Details on Optimole Invoices

Optimole processes billing through FastSpring. If your invoices are missing a company name, address, or VAT/Tax ID, you need to update your profile directly in FastSpring. This guide walks you through accessing FastSpring from the Optimole dashboard and adding your company details so they appear on all future invoices.

⚠️ Important: Changes to your billing profile apply to future invoices only. Invoices that were already issued are not regenerated. To have one of those corrected, see Correct company details on an invoice you already received.

Step 1: Access FastSpring from the Optimole Dashboard

1. Log in to your Optimole account at dashboard.optimole.com.

2. In the left-hand navigation, click Settings.

3. Under your active plan, click Manage subscription. You will be redirected to the FastSpring account portal.

📝 Note: If you do not see a Manage subscription button, ensure you are logged in with the account that holds the active Optimole plan.

Step 2: Update Your Billing Profile in FastSpring

Once you are in the FastSpring portal, you will land on the Subscriptions tab by default.

1. Click on Account Details in the FastSpring navigation.

2. Under the Your Profile section, click Edit.

3. Fill in your company information:

• Company Name
• Address (street, city, postal code, country)
• Phone Number

4. Click Save to apply your changes.

📝 Note: The profile form covers your company name, address, and phone number. If you also need a VAT, NIF, or Tax ID to appear on your invoices and the form does not offer a field for it, email friends@optimole.com with the identifier. Adding a tax identifier to the billing account sometimes has to be done by the payment processor rather than from your profile.

Correct company details on an invoice you already received

Saving your profile does not update invoices that were issued before the change. To request a correction, email friends@optimole.com and include:

• The email address of the Optimole account that owns the subscription
• The FastSpring order reference for the payment
• The invoice date and amount
• Your legal company name
• Your full billing address, including country
• Your VAT, NIF, or Tax ID, if it should appear on the invoice

Sending all of these in the first message avoids a round of follow-up questions. You can find the order reference and the matching invoice under Settings > Billing in the Optimole dashboard, as described in How Can I View My Invoice?.

📝 Note: Correcting the company or tax details on an invoice does not change the amount you were charged. The correction updates the document, not the payment.

If VAT or tax was charged on your invoice

A VAT, NIF, or Tax ID saved on your billing account applies to invoices issued after it is added. It does not retroactively adjust tax that was already charged on an earlier invoice.

If you think tax was charged incorrectly, email friends@optimole.com with your order reference and your tax identifier. Contact support as soon as you notice the problem: whether the tax treatment on an issued invoice can still be amended depends on how long ago the payment was made.